- Mediation and the role of the mediator in EEO and workplace disputes
- Overview of EEO and grievance procedures
- Negotiation theory
- Conflict theories
- Tips and techniques
- Agreement writing for workplace disputes
- Ethics for mediators
Michael West, MS has over twenty-five years of mediation and training experience. Mr. West specializes in training and coaching for senior executives, managers, supervisors, and employees of all levels in dispute management and resolution, leadership, management skills, team-building, communication, and relationship awareness skills. Mr. West presents at state and national conferences and has been a guest speaker on conflict resolution, basic and advanced training, for federal agencies, the Paul H. Nitze School of Advanced International Studies (SAIS), Johns Hopkins George Washington University, federal and private sector managers and employees, attorneys, therapists, and other professionals. He received an MS in Conflict Analysis and Resolution from George Mason University and is a graduate of Scotland Yard Inspectors’ Course (London, England). He is qualified to administer the Total SDI Inventory, the Myers Briggs Type Indicator, the Emotional Intelligence (EQi) and the Conflict Dynamics Instrument. He is a certified coach with the International Coaching Federation and holds a Certificate in Executive Leadership Coaching from Georgetown University.