Learn tools to engage conflict as an opportunity to build stronger relationships and innovative solutions.
Build your skills and confidence through hands-on, experiential learning.
Learn from experts who do the work day in, day out.
Training is approved for Virginia Mediator Certification and continuing education for mediators, attorneys, and human resources.
Workshops available online.
We design and deliver intensive skill-based workshops to help people talk through conflicts when they arise. Our training supports individuals, teams and organization reach the next level by saving time that’s often wasted on disagreements. Each workshop is designed to teach the critical skills and processes to prevent, manage, and resolve conflict. Through our programs, you will gain the confidence to identify, prevent and resolve conflicts before they negatively impact your organization and your life.
"Thank you for a really excellent experience. It was well beyond my expectations. Jim and Tracey are very skillful at presenting complex material in an understandable way. And you all did a great job adapting from an in-person format to a video. Personally, I think I learned more over seven days, than I would have three full consecutive days."
"Acquiring alternative dispute resolution skills has enriched my life far beyond my expectations and tremendously increased my personal and professional effectiveness. The most personally impactful lesson that I gleaned from that class was an understanding of my responses to conflict. I realized that my posture was indeed indicative of my response to authority and explained why some of my work relationships were riddled with tension. Based on this newfound understanding I was able to modify behaviors, of which I was previously unaware. "
"I expected that my NVMS training would give me with arrows for my quiver – go-to phrases to deflect a trouble-maker, for example. But instead NVMS taught me conflict-resolution concepts that I could put into my own words and adapt to my own practice. Just as importantly, NVMS gave me the confidence to take ownership of difficult situations."
"The fantastic thing about NVMS trainings is the opportunity to learn not only from the facilitators, but also from your classmates, some of whom are fairly senior mediators. I’ve found that my classmates often view problems differently than me, and it’s helpful to see things from their perspective and think about other ways to approach the problem."
"I found the discussion of problems that occur often and of things the mediator can do to get things moving again after becoming stuck very valuable. The facilitators, as well as many of the participants, were very experienced and had a lot of good ideas."
"Thank you for holding these community of practice sessions. Particularly now, great way to still feel connected to other mediators and continue to learn/grow."