Course details

  • October 20&21, 2021

  • 1-4pm EST both days

  • Online via Zoom

  • Continuing Education Credits

    4 (CME)

Recent Civility in the Workplace surveys have reported that 38% of workers believe the workplace is becoming more disrespectful, and that 67% believe there is a strong need for civility training. 90% of American workers say they have been victims of incivility at work, about 4 of 10 say they have worked for an abusive supervisor or employer. After being a victim of on-the-job rudeness and hostility, 2 out of 3 employees said their performance declined. Four out of five lost work time worrying about the unpleasant incident, while 63% wasted time avoiding the offender. More than three-quarters of respondents said that their commitment to their employer had waned, and 12% even quit because of the bad treatment.

This training is designed to help organizations and individuals develop a culture of shared trust and respect by understanding why civility is important, identifying what makes a behavior be perceived as civil or uncivil, and creating strategies, policies, and procedures to prevent and deal with uncivil behavior.

By the end of this session, you will be able to:

  • Define civility.
  • Recognize why civility is important.
  • Identify what makes a behavior be perceived as civil or uncivil.
  • Identify causes of incivility.
  • Gain an appreciation for the costs of incivility and the rewards of civility within the workplace.
  • Learn strategies to foster civility to improve employee productivity, retention, and satisfaction.
  • Develop organizational policies, procedures, and consequences to ensure they address uncivil behavior in the workplace.

Program structure

A blend of self-paced and live online content.

Activities include: Individual reflection; discussion in large and small groups; practice activities in pairs; and role-play practice.


Nathalie Thompson, MA, PCC, is a Virginia Supreme Court certified mentor mediator and professional facilitator specializing in mediation, conflict resolution leadership development, meeting facilitation and coaching. Nathalie is member of the Restorative Justice (RJ) leadership team for Northern Virginia Mediation Service (NVMS) working to implement RJ in the Fairfax County, VA school and juvenile justice systems.  Her expertise includes conflict prevention and resolution, mediation, conflict coaching; restorative justice practices; building and restoring working relationships; building teams and enhancing teamwork; leadership and management development; career coaching.